Rug Care Guide

Our unique rugs are made by the world’s most distinctive makers using the finest materials. Built to withstand high-traffic areas, our rugs are constructed to last. With regular care and proactive cleaning, our rugs can last a lifetime.

Frequently Asked Questions

To deal with any spills, start by blotting the area of the rug with a cloth to absorb all moisture. For water-based spills, blot using an absorbent cloth. Avoid rubbing liquid into the fibers as this can set the stain deeper into the rug. For oil-based spills, blot, dilute, blot. If stains remain, dilute with a detergent solution and blot using an absorbent cloth. Next, dilute the stain with clean water and blot again. Repeat until the stain is removed. We advise blotting any wet stains immediately to keep moisture off the rug, this is especially important for jute rugs. Avoid rubbing and use of water on jute. For more persistent stains, consult with professional cleaners.

To ensure longevity, we recommend regular vacuuming. Suction vacuums work best as not to disturb the fibers like beater vacuums do, which can create friction and tearing. Clean the rug by vacuuming side to side and flip to vacuum as often as you can. This will keep dust and dirt particles out of the fibers and keep the wool from deteriorating. If you have pets that shed, you may need to vacuum more regularly. Avoid pulling loose yarns and instead cut them by hand to be even with pile height.

With handwoven rugs, ‘pop-ups’ commonly appear within the first few months of rug use. Tightly spun strands of yarn may sit beneath the surface of the pile, unfurling and lengthening themselves with general use like vacuuming or foot traffic. This causes yarns to ‘pop up’ above the normal pile height. The solution is simple: trim strands carefully back to standard height.

For hard-to-remove spills, professional cleaning is advised. Avoid spot cleaning or using any liquid to treat stains which can worsen marks and damage the rug.

Wool rugs are known to shed — especially when new. To reduce excessive shedding, vacuum the rug 1-2 times/week in the direction of the pile. Shedding should slow down within several weeks.

Rugs made from natural fiber have a woven texture that easily permits dust to fall through. Frequent vacuuming is important to keep Jute rugs clean. To clean stains, rub with a soft brush to avoid moisture as any excess can reduce the rug’s lifespan.

Flatweave rugs are made on a loom, so they do not have a tufted pile like knotted rugs do. Flatweave rugs can be made from different materials, so be sure to read over the product tag for specific cleaning instructions.