RETURNS & EXCHANGES

Returning or Exchanging Items

Any orders delivered via UPS can be returned through our Interactive Returns Page or to a Banana Republic Home store within 30 days of receipt. Bedding and bath items can be returned or exchanged if they are still in their original packaging. To return or exchange your White Glove Delivery items, please call our customer care line to schedule a pick-up time. We’re available to take your call Monday through Friday, 10am to 6pm EST at 888-BRSTYLE (888-277-8953).You have up to 30 days from ship date to return or exchange items by mail that are purchased at Banana Republic Home. Please note, if returning items in person, Banana Republic Home items can only be returned to Banana Republic Home stores and won’t be accepted for returns at Banana Republic or Banana Republic Outlet stores.

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Banana Republic Home Store Locator

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If a furniture item has been damaged during transit, or if any manufacturing defect is discovered, a return or exchange must be requested within 7 days of your delivery date. If you are not satisfied with a furniture item for any reason, a return or exchange can be requested within 7 days of delivery. Please note any shipping and parcel fees associated with White Glove shipments are non-refundable. To schedule your items to be picked up, please contact customer support Monday through Friday from 10am to 6pm EST at 888-BRSTYLE (888-277-8953).

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Please note all Art is final sale and can’t be returned or exchanged. Please also note that any White Glove delivery items may be subject to a 15% restock fee.

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For customers with hearing impairments, please dial 711 for relay service.

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We are also available via chat to answer any comments or questions.

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For order-related questions, we're available Monday through Friday from 10am to 6pm EST. 

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For product-related questions, we're available Monday through Friday from 10am to 6pm EST. 

Return Policy FAQ

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What items are eligible to be returned or exchanged?

Items are in their original condition: unused and like new. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time. Custom / made-to-order items are final sale and cannot be returned or exchanged.

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How much is the return shipping fee for online purchases?

Returns are free. Please contact Customer Service to begin your return process.

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Is the shipping fee charged for exchanges?

Exchanges are free. Please contact Customer Service to begin your return process.

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How long do I have to return or exchange an item I bought online?

Returns and exchanges must be received within 30 days of ship date.

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How can I receive a refund for my order?

All returns require proof of purchase or customer profile. For faster returns, we encourage all customers to set up a profile upon purchase.

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Are there limitations on returning specific merchandise?

Made To Order items and Art are final sale and cannot be returned or exchanged.

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Can I receive store credit?

Returns cannot be issued for store credit.

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Can I return my Banana Republic Home order in any Banana Republic store?

No, Banana Republic Home products can only be returned in Banana Republic Home stores. Home products cannot be returned to apparel-only Banana Republic locations.

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I received my order with White Glove delivery. Can I return it in store?

No, any returns using our white glove delivery service must be initiated and scheduled for pickup via Customer Service.

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I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale." What does that mean?

Final Sale items cannot be returned or exchanged by mail or in stores.