Any orders delivered via UPS can be returned through our Interactive Returns Page or to a Banana Republic Home store within 30 days of receipt. Bedding and bath items can be returned or exchanged if they are still in their original packaging. You have up to 30 days from ship date to return or exchange items by mail that are purchased at Banana Republic Home. Please note, if returning items in person, Banana Republic Home items can only be returned to Banana Republic Home stores and won’t be accepted for returns at Banana Republic or Banana Republic Outlet stores.

For support on White Glove Delivery items please reach out to customer experience team at brhome_customer_experience@gap.com.

Custom / made-to-order items are final sale and cannot be returned or exchanged.

Please note all Art is final sale and can’t be returned or exchanged.

All items purchased with the Employee Discount or Friends & Family Discount are final sale, with no returns or exchanges.

For additional support, please contact us via email at brhome_customer_experience@gap.com. Our customer service team will get back to you as soon as possible.

The discount only applies to BR Home merchandise with price ending in .97 or .99. No returns or exchanges. No adjustments on previous purchases. Prices as marked. Offer subject to change without notice. 

This offer can be combined with the Gap, Inc. employee discount. This offer cannot be combined with any other promotions, offers, or discounts.

What items are eligible to be returned or exchanged?

Items are in their original condition: unused and like new. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time. Custom / made-to-order items are final sale and cannot be returned or exchanged.

How much is the return shipping fee for online purchases?

Returns are free. Please contact Customer Service to begin your return process.

Is the shipping fee charged for exchanges?

Exchanges are free. Please contact Customer Service to begin your return process.

How long do I have to return or exchange an item I bought online?

Returns and exchanges must be received within 30 days of ship date.

How can I receive a refund for my order?

All returns require proof of purchase or customer profile. For faster returns, we encourage all customers to set up a profile upon purchase.

Are there limitations on returning specific merchandise?

Made To Order items and Art are final sale and cannot be returned or exchanged.

Can I receive store credit?

Returns cannot be issued for store credit.

Can I return my Banana Republic Home order in any Banana Republic store?

No, Banana Republic Home products can only be returned in Banana Republic Home stores. Home products cannot be returned to apparel-only Banana Republic locations.

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I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale." What does that mean?

Final Sale items cannot be returned or exchanged by mail or in stores.